Policy & Procedures

  • Admissions

    Admissions at skylarks, we care for 24-30 children between the ages of 2 years and 11 years at each session. The numbers and ages of children admitted to the Setting comply with the legal space requirements set out in the Early Years Foundation Stage (EYFS).
    We take the following matters into account when prioritising and deciding on admissions:

    • Availability of places, taking into account the staff: child ratios, the age of the child and any registration requirements.
    • Children who have siblings who are already with us.
    • When the application is received (extra weight is given to those who have been on the waiting list the longest).
    • The nursery’s ability to provide the facilities necessary for the welfare of the child, including appropriate staffing arrangements.
    • A child requiring a full-time place may have preference over one requiring a part-time place. This is dependent upon work commitments, occupancy and room availability.
    • Any extenuating circumstances affecting the child’s welfare or the welfare of his/her family.

    We operate an inclusion and equality policy and ensure that all children have access to nursery places and services irrespective of their gender, race, disability, religion or belief or sexual orientation of parents.
    Prior to a child attending, parents must complete and sign a contract and registration form.
    These forms provide the us with personal details relating to the child. For example, name, date of birth, address, emergency contact details, parental responsibilities, dietary requirements, collection arrangements, fees and sessions, contact details for parents, doctor’s contact details, health visitor contact details, allergies, parental consent and vaccinations etc. Providers eligible to provide government funded places for early education.

    All settings registered to accept government funding (detailed in the code of practice) must offer free places for *two/*three to five year olds for early learning sessions specified by the local authority. At skylarks we currently provide free funded places available for children subject to availability.

    These places will be allocated on a first come, first served basis and can be booked a term in advance. Please note for admissions for the free nursery education we have a termly intake, beginning the term following your child’s *second/*third birthday. All funded sessions are now in line with the flexible Government. When you register your child for their funded place we will discuss your needs and, as far as possible with availability and staffing arrangements, we will accommodate your wishes.

    Allergies and Allergic Reactions

    At Skylarks we are aware that children can have allergies which may cause allergic reactions. We will follow this policy to ensure allergic reactions are prevented and staff are fully aware of how to support a child who may be having an allergic reaction.


    • Information will be passed on by parents from the registration form regarding allergic reactions and allergies must be shared with all staff in the Skylarks
    • An allergy register will be kept in the first aid area
    • The Skylarks manager must carry out a full Allergy Risk Assessment Procedure with the parent prior to the child starting the Skylarks. The information must then be shared with all staff
    • All food prepared for a child with a specific allergy will be prepared in an area where there is no chance of contamination and served on equipment that has not been in contact with this specific food type, e.g. nuts
    • The manager, cook and parents will work together to ensure a child with specific food allergies can receive no food at Skylarks that may harm them. If the child is staying for school meals then this may include designing an appropriate menu, substituting specific meals on the current menu or the alternative is that the parent/carer provides a packed lunch and snacks for the child
    • If a child has an allergic reaction to food, a bee sting, plant etc, a first aid trained member of staff will administer the appropriate treatment and parents must be informed
    • If this treatment requires specialist treatment, e.g. an epipen, then at least two members of staff working directly with the child and the manager will receive specific medical training to be able to administer the treatment to each individual child
    • A sick child above all needs their family; therefore every effort should be made to contact a family member as soon as possible
    • If the allergic reaction is severe a member of staff will summon an ambulance immediately. We WILL NOT attempt to transport the sick/injured child in our own vehicles
    • Whilst waiting for the ambulance, we will contact the emergency contact and arrange to meet them at the hospital
    • A senior member of staff must accompany the child and collect together registration forms, relevant medication sheets, medication and child’s comforter
    • Staff must remain calm at all times; children who witness an allergic reaction may well be affected by it and may need lots of cuddles and reassurance
    • All incidents will be recorded, shared and signed by parents at the earliest opportunity.

    Characteristics of Learning
    Child Protection Policy
    Complaints and Compliments

    At skylarks we believe that parents are entitled to expect courtesy and prompt, careful attention to their individual needs and wishes. We hope that at all times parents are happy with the service provided and we encourage parents to voice their appreciation to the staff concerned.

    We record all compliments and share these with staff.

    We welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that parents may have. Any concerns will be dealt with professionally and promptly to ensure that any issues arising from them are handled effectively and to ensure the welfare of all children, enable ongoing cooperative partnership with parents and to continually improve the quality of the nursery.

    We have a formal procedure for dealing with complaints where we are not able to resolve a concern. Where any concern or complaint relates to child protection, we follow our *Safeguarding/Child Protection Policy.

    Internal complaints procedure

    Stage 1

    If any parent should have cause for concern or any queries regarding the care or early learning provided by the setting, they should in the first instance take it up with the child’s key person or a senior member of staff/room leader.

    Stage 2

    If the issue remains unresolved or parents feel they have received an unsatisfactory outcome, then they must present their concerns in writing as a formal complaint to the nursery manager. The manager will then investigate the complaint and report back to the parent within five and 28 days) The manager will document the complaint fully and the actions taken in relation to it in the complaints log book.

    (Most complaints are usually resolved informally at stage 1 or 2.)

    Stage 3

    If the matter is still not resolved, we will hold a formal meeting between the manager, parent and a senior staff member to ensure that it is dealt with comprehensively. The setting will make a record of the meeting and document any actions. All parties present at the meeting will review the accuracy of the record, and be asked to sign to agree it and receive a copy. This will signify the conclusion of the procedure.

    Stage 4

    If the matter cannot be resolved to their satisfaction, then parents have the right to raise the matter with Ofsted. Parents are made aware that they can contact Ofsted at any time they have a concern, including at all stages of the complaints procedure, and are given information on how to contact Ofsted. Ofsted is the registering authority for nurseries in England and investigates all complaints that suggest a provider may not be meeting the requirements of registration. It risk assesses all complaints made and may visit the nursery to carry out a full inspection where it believes requirements are not met.

    A record of complaints will be kept in the setting. The record will include the name of the complainant, the nature of the complaint, date and time complaint received, action(s) taken, result of any investigations and any information given to the complainant including a dated response.

    Parents will be able to access this record if they wish to; however, all personal details relating to any complaint will be stored confidentially and will be only accessible by the parties involved. Ofsted inspectors will have access to this record at any time during visits to ensure actions have been met appropriately.

    Contact details for Ofsted:

    Email: enquiries@ofsted.gov.uk

    Telephone: 0300 123 1231   

     By post:

    Piccadilly Gate
    Store Street
    M1 2WD

    Parents will also be informed if the settting becomes aware that they are going to be inspected and after inspection we will provide a copy of the report to parents and/or carers of children attending on a regular basis.


    General Health and Safety and Risk Assessment Policy

    Our policy is to provide and maintain safe and healthy working conditions, equipment and systems of work for all our employees, and a safe learning environment in which the children are cared for, and learn in. We provide information, training and supervision to meet this purpose. We wish to develop and promote a strong health and safety culture within skylarks for the benefit of all staff, children and parents. We also accept our responsibility for the health and safety of other people who may be affected by our activities.

    The allocation of duties for safety matters and the particular arrangements which we will make to implement the policy are set out within this policy and sufficient resources will be made available to honour our commitment.
    The policy will be kept up-to-date, particularly as the business changes in nature and size, and will be revised annually, or as and when required. We therefore welcome any useful comments from members of staff, parents and visitors regarding this policy.

    Aims and objectives

    The aim of this policy statement is to ensure that all reasonably practical steps are taken to ensure the health, safety and welfare of all persons using the premises.

    • To achieve this we will actively work towards the following objectives:
    • Establish and maintain a safe and healthy environment throughout the setting
    • Establish and maintain safe working procedures amongst staff and children
    • Make arrangements for ensuring safety and the absence of risks to health in connection with the use, handling, storage and transport of articles and substances
    • Ensure the provision of sufficient information, instruction and supervision to enable all people working in or using the setting, to avoid hazards and contribute positively to their own health and safety, and to ensure that staff have access to regular health and safety training
    • Maintain a healthy and safe setting and safe entry and exit from it
    • Formulate effective procedures for use in case of fire and other emergencies and for evacuating skylark’s premises. Practice this procedure on a regular basis to enable the safe and speedy evacuation of the setting
    • Follow the regulations of the Health & Safety at Work Act 1974 and any other relevant legislation.
    • Maintain a safe working environment for pregnant workers or for workers who have recently given birth including undertaking appropriate risk assessments
    • Maintain a safe environment for those with disabilities and ensure all areas of are skylarks accessible (wherever practicable)
    • Provide a safe environment for students or trainees to learn in
    • Encourage all staff, visitors and parents to report any unsafe working practices or areas to ensure immediate responses by the management. Risk Assessment

    We believe the risks in the Skylarks environment to be low but to maintain the maximum protection for children, staff and parents we consider it necessary to:

    • Ensure the entrances and exits from the building, including fire exits, remain clear at all times.
    • Regularly check the premises room by room for structural defects, worn fixtures and fittings or electrical equipment, and take the necessary remedial action.
    • Ensure that all staff, visitors, parents and children are aware of the fire procedures and regular fire drills are carried out.
    • Ensure that all members of staff are aware of the procedure to follow in case of accidents for staff, visitors and especially children
    • Ensure that all members of staff/students/volunteers are aware of children who have specific requirements and relevant training / discussions has been carried out.
    • Ensure that all members of staff take all reasonable action to control the spread of infectious diseases and that they wear protective gloves and clothes where appropriate
    • Prohibit smoking on the premises
    • Prohibit any contractor working on the premises without prior discussion with the officer in charge to negate any risks to the staff or children
    • Prohibit running inside the premises
    • Risk assess all electrical sockets and take appropriate measures to reduce risks where necessary, and ensure no trailing wires are left around the setting
    • Ensure all cleaning materials are placed out of the reach of children and kept in their original containers
    • Wear protective clothing when cooking or serving food
    • Prohibit certain foods, e.g. peanuts are not allowed in the setting
    • Familiarise all staff and visitors with the position of the First Aid boxes and ensure all know who the appointed First Aiders are
    • Ensure children are supervised at all times
    • Ensure no student is left unsupervised at any time.


    Responsibility for Health and Safety in the setting is Mrs Hutton and Mrs Karen Gradwell, The co-ordinator has overall and final responsibility for this policy being carried out at: Skylarks The deputy co-ordinator or on duty supervisor will be responsible in his/her absence.
    All employees have the responsibility to co-operate with senior staff and the co-ordinator to achieve a healthy and safe setting and to take reasonable care of themselves and others. Neglect of health and safety regulations will be regarded as a disciplinary matter.

    Whenever a member of staff notices a health or safety problem, which they are not able to put right, they must immediately report it to the appropriate person named above. Parents and visitors are requested to report any concerns they may have to the coordinator or on duty supervisor

    • All staff are responsible for general health and safety in the setting
    • Risk assessments are to be conducted on all areas of Skykarks, including rooms, activities, outdoor areas, resources and cleaning equipment
    • All outings away from skylarks (however short) will have to include a prior risk assessment – more details are included in our outings policy
    • All equipment and areas will be checked thoroughly by staff before children access the area. These checks are recorded in each room and initialled by the staff responsible. All unsafe areas will be rectified by this member of staff to ensure the safety of children, if this cannot be achieved the co-ordinator must be notified immediately
    • We provide appropriate facilities for all children, staff, parents and visitors to receive a warm welcome and basic care needs, e.g. easy to access toilet area and fresh drinking water
    • Skylarks will adhere to Control Of Substances Hazardous to Health (COSHH) guidelines to ensure all children, staff, parents and visitors are safe around any chemicals we may use on the premises
    • All staff and students will receive appropriate training in all areas of health and safety which will include risk assessments, manual handling and fire safety
    • We have a clear accident and first aid policy to follow in the case of any person in skylarks suffering injury from an accident or incident
    • We have a clear fire safety policy and procedure which supports the prevention of fire and the safe evacuation of all persons in skylarks. This is to be shared with all staff, students, parents and visitors to the setting
    • All health and safety matters are reviewed informally on an ongoing basis and formally every 6-12 months or when something changes. Staff and parents will receive these updates as with all policy changes as and when they happen
    • Staff and parents are able to contribute to any policy through suggestions and during the regular meetings held in Skylarks.

    Induction Process

    The induction process at Skylarks is a simple method that encourages children to gradually gain confidence in their new environment. The most important part of the induction process is making children comfortable at all times at the same time allowing them to experience the fun and exciting surroundings that a nursery can offer. Inductions are totally personalised, below is a typical example of how children may spend their first few days at the setting:

    Day one

    Parents are invited to come to the setting and spend a short time with their child getting accustomed to the practitioners and new environment for a short period, typically of thirty minutes to one hour.

    Day Two

    Parents will spend a similar amount of time with their child as in day one, only this time the child is left to play and join in some activities, getting accustomed to practitioners, activities and their new friends, parents leave for a little while approximately one hour.

    Day three

    Parents will spend a short while with children and then depart, leaving the child free to join in all the different activities and routines alone. At this stage children should not feel a great deal of anxiety and should be happy to spend a considerable part of the day at the setting. Parents will be called to pick up their children should children feel a real need to be with their parents. In subsequent days children should feel confident and happy enough to stay in the setting for the full session.

    If at any stage children experience great discomfort parents are called to pick them up immediately and parents are able to be in constant contact with the setting for reassurance and peace of mind. We must stress that each induction is completely dependent on the child and there may be instances where children complete the induction process considerably faster or slower than in the example above. Therefore we ask that as parents/carers you will take this into account.

    Mobile Phone and Social Networking

    Mobile Phone and Social Networking At Skylarks, we promote the safety and welfare of all children in our care. We believe our staff should be completely attentive during their hours of working to ensure all children in the setting receive good quality care and education. To ensure the safety and well-being of children we do not allow staff to use personal mobile phones during working hours. We use mobile phones supplied by the setting to provide a means of contact in certain circumstances, such as outings.

    We require our staff to be responsible and professional in their use of social networking sites in relation to any connection to the setting, skylarks staff, parents or children. We ask parents and visitors to respect and adhere to our policy.

    • Staff must adhere to the following:
    • Mobile phones are either turned off or on silent and not accessed during your working hours
    • Mobile phones can only be used on a designated break and then this must be away from the children
    • Mobile phones should be stored safely in the locked store room or at all times during the hours of your working day
    • During outings, staff will use mobile phones belonging to the setting wherever possible. Photographs must not be taken of the children on any phones, either personal or setting owned
    • Staff must not post anything on to social networking sites such as Facebook that could be construed to have any impact on skylarks reputation or relate to the nursery or any children attending the setting in any way
    • Staff must not post anything on to social networking sites that could offend any other member of staff or parent using the setting
    • If staff choose to allow parents to view their page on social networking sites this relationship must remain professional at all times
    • If any of the above points are not followed then the member of staff involved will face disciplinary action, which could result in dismissal.

    Parents and visitors use of mobile phones and social networking

    Whilst we recognise that there may be emergency situations which necessitate the use of a mobile telephone, in order to ensure the safety and welfare of children in our care and share information about the child’s day, parents and visitors are kindly asked to refrain from using their mobile telephones whilst in the nursery or when collecting or dropping off their children.

    We promote the safety and welfare of all staff and children and therefore ask parents and visitors not to post, publically or privately, information about any child on social media sites such as Facebook and Twitter. We ask all parents and visitors to follow this policy to ensure that information about children, images and information do not fall into the wrong hands.

    Parents/visitors are invited to share any concerns regarding inappropriate use of social media through the official procedures (please refer to the partnership with parents policy, complaints procedures and grievance policy)’.

    Settling In

    We aim for children to feel safe, stimulated and happy in Skylarks and to feel secure and comfortable with all staff. We also want parents to have confidence in both their children’s well-being and their role as active partners, with the child being able to benefit from what Skylarks has to offer.

    We aim to support parents and other carers to help their children settle quickly and easily by giving consideration to the individual needs and circumstances of each child and their families.

    All staff will work in partnership with parents to settle their child into Skylarks environment by:

    • Providing parents with relevant information regarding the policies and procedures of the Skylarks
    • Encouraging the parents and children to visit Skylarks during the weeks before an admission is planned
    • Planning settling in visits and introductory sessions (lasting approximately 1-2 hours). These will be provided free of charge over a one or two week period dependent on individual needs, age and stage of development (Nursery only)
    • Welcoming parents to stay with their child during the first few weeks until the child feels settled and the parents feel comfortable about leaving their child. Settling in visits and introductory sessions are key to a smooth transition and to ensure good communication and information sharing between staff and parents
    • Reassuring parents whose children seem to be taking a long time settling into Skylarks
    • Encouraging parents, where appropriate, to separate themselves from their children for brief periods at first, gradually building up to longer absences
    • Allocating a key person/member of staff to each child and his/her family, before he/she starts to attend. The key person/staff welcomes and looks after the child and his/her parents during the settling in period, and throughout his/her time with us to ensure the family has a familiar contact person to assist with the settling in process
    • Reviewing the nominated key person if the child is bonding with another member of staff to ensure the child’s needs are supported
    • Respecting the circumstances of all families, including those who are unable to stay for long periods of time in the setting and reassure them of their child’s progress towards settling in
    • Children will not be taken on an outing until he/she is completely settled.

    Safeguarding Children/Child Protection Policy

    At Skylarks we work with children, parents, external agencies and the community to ensure the welfare and safety of children and to give them the very best start in life. Children have the right to be treated with respect, be helped to thrive and to be safe from any abuse in whatever form.


    We support the children within our care, protect them from maltreatment and have robust procedures in place to prevent the impairment of children’s health and development. In our setting we strive to protect children from the risk of radicalisation and we promote acceptance and tolerance of other beliefs and cultures (please refer to our inclusion and equality policy for further information). Safeguarding is a much wider subject than the elements covered within this single policy, therefore this document should be used in conjunction with the setting’s other policies and procedures.


    Legal framework and definition of safeguarding

    • Children Act 1989 and 2004
    • Childcare Act 2006
    • Safeguarding Vulnerable Groups Act 2006
    • The Statutory Framework for the Early Years Foundation Stage (EYFS) 2014
    • Working together to safeguard children 2015
    • What to do if you’re worried a child is being abused 2015
    • Counter-Terrorism and Security Act 2015.



    Safeguarding and promoting the welfare of children, in relation to this policy is defined as:

    • Protecting children from maltreatment
    • Preventing the impairment of children’s health or development
    • Ensuring that children are growing up in circumstances consistent with the provision of safe and effective care
    • Taking action to enable all children to have the best outcomes.

    (Definition taken from the HM Government document ‘Working together to safeguard children 2015).


    Policy intention

    To safeguard children and promote their welfare we will:

    • Create an environment to encourage children to develop a positive self-image
    • Provide positive role models and develop a safe culture where staff are confident to raise concerns about professional conduct
    • Encourage children to develop a sense of independence and autonomy in a way that is appropriate to their age and stage of development
    • Provide a safe and secure environment for all children
    • Promote tolerance and acceptance of different beliefs, cultures and communities
    • Help children to understand how they can influence and participate in decision-making and how to promote British values through play, discussion and role modelling
    • Always listen to children
    • Provide an environment where practitioners are confident to identify where children and families may need intervention and seek the help they need
    • Share information with other agencies as appropriate.



    The setting is aware that abuse does occur in our society and we are vigilant in identifying signs of abuse and reporting concerns. Our practitioners have a duty to protect and promote the welfare of children. Due to the many hours of care we are providing, staff may often be the first people to identify that there may be a problem. They may well be the first people in whom children confide information that may suggest abuse or to spot changes in a child’s behaviour which may indicate abuse.


    Our prime responsibility is the welfare and well-being of each child in our care. As such we believe we have a duty to the children, parents and staff to act quickly and responsibly in any instance that may come to our attention. This includes sharing information with any relevant agencies such as local authority services for children’s social care, health professionals or the police. All staff will work with other agencies in the best interest of the child, including as part of a multi-agency team, where needed.


    Skylarks aims to:

    • Keep the child at the centre of all we do
    • Ensure staff are trained to understand the child protection and safeguarding policy and procedures, are alert to identify possible signs of abuse, understand what is meant by child protection and are aware of the different ways in which children can be harmed, including by other children through bullying or discriminatory behaviour
    • Ensure staff understand how to identify early indicators of potential radicalisation and terrorism threats and act on them appropriately in line with national and local procedures
    • Ensure that all staff feel confident and supported to act in the best interest of the child, share information and seek the help that the child may need
    • Ensure that all staff are familiar and updated regularly with child protection training and procedures and kept informed of changes to local/national procedures
    • Make any child protection referrals in a timely way, sharing relevant information as necessary in line with procedures set out by the Lancashire Safeguarding Children Board
    • Make any referrals relating to extremism to the police (or the Government helpline) in a timely way, sharing relevant information as appropriate
    • Ensure that information is shared only with those people who need to know in order to protect the child and act in their best interest
    • Ensure that children are never placed at risk while in the charge of the setting’s staff
    • Take any appropriate action relating to allegations of serious harm or abuse against any person working with children or living or working on the premises including reporting such allegations to Ofsted and other relevant authorities
    • Ensure parents are fully aware of child protection policies and procedures when they register with the setting and are kept informed of all updates when they occur
    • Regularly review and update this policy with staff and parents where appropriate and make sure it complies with any legal requirements and any guidance or procedures issued by the Lancashire Safeguarding Children Board.


    We will support children by offering reassurance, comfort and sensitive interactions. We will devise activities according to individual circumstances to enable children to develop confidence and self-esteem within their peer group.


    Contact telephone numbers

    Local authority children’s social care team 01253 872644

    Local authority Designated Officer (LADO)  Tim Booth 01772 536694

    Ofsted 0300 123 1231

    Local Safeguarding Children Board (LSCB) 01772 531 555

    Early years Safeguarding Officer Catherine.isherwood@lancashire.gov.uk

    01772 531 555

    Non-emergency police 101

    Government helpline for extremism concerns 020 7340 7264


    Types of abuse and particular procedures followed

    Abuse and neglect are forms of maltreatment of a child. Somebody may abuse or neglect a child by harming them or by failing to act to prevent harm. Children may be abused within a family, institution or community setting by those known to them or a stranger. This could be an adult or adults, another child or children.


    What to do if you’re worried a child is being abused 2006


    The signs and indicators listed below may not necessarily indicate that a child has been abused, but will help us to recognise that something may be wrong, especially if a child shows a number of these symptoms or any of them to a marked degree.


    Indicators of child abuse

    • Failure to thrive and meet developmental milestones
    • Fearful or withdrawn tendencies
    • Aggressive behaviour
    • Unexplained injuries to a child or conflicting reports from parents or staff
    • Repeated injuries
    • Unaddressed illnesses or injuries
    • Significant changes to behaviour patterns.


    Recording suspicions of abuse and disclosures

    Staff should make an objective record of any observation or disclosure, supported by the setting manager or Designated Safeguarding Co-ordinator[1] (DSCO). This record should include:

    • Child’s name
    • Child’s address
    • Age of the child and date of birth
    • Date and time of the observation or the disclosure
    • Exact words spoken by the child
    • Exact position and type of any injuries or marks seen
    • Exact observation of any incident including any other witnesses
    • Name of the person to whom any concern was reported, with date and time; and the names of any other person present at the time
    • Any discussion held with the parent(s) (where deemed appropriate).


    These records should be signed by the person reporting this and the *manager/*DSCO/*supervisor, dated and kept in a separate confidential file.


    If a child starts to talk to an adult about potential abuse it is important not to promise the child complete confidentiality. This promise cannot be kept. It is vital that the child is allowed to talk openly and disclosure is not forced or words put into the child’s mouth. As soon as possible after the disclosure details must be logged accurately.


    It may be thought necessary that through discussion with all concerned the matter needs to be raised with the local authority children’s social care team and Ofsted, and/or a Common Assessment Framework (CAF) needs to be initiated. Staff involved may be asked to supply details of any information/concerns they have with regard to a child. The setting expects all members of staff to co-operate with the local authority children’s social care, police, and Ofsted in any way necessary to ensure the safety of the children.


    Staff must not make any comments either publicly or in private about the supposed or actual behaviour of a parent or member of staff.


    Physical abuse

    Action needs to be taken if staff have reason to believe that there has been a physical injury to a child, including deliberate poisoning, where there is definite knowledge or reasonable suspicion that the injury was inflicted or knowingly not prevented. These symptoms may include bruising or injuries in an area that is not usual for a child, e.g. fleshy parts of the arms and legs, back, wrists, ankles and face.


    Many children will have cuts and grazes from normal childhood injuries. These should also be logged and discussed with the setting  manager or room leader.


    Children and babies may be abused physically through shaking or throwing. Other injuries may include burns or scalds. These are not usual childhood injuries and should always be logged and discussed with skylarks  manager.


    Female genital mutilation

    This type of physical abuse is practised as a cultural ritual by certain ethnic groups and there is now more awareness of its prevalence in some communities in England including its effect on the child and any other siblings involved. For those settings caring for older children in their out of school facility this may be an area of abuse you could come across. Symptoms may include bleeding, painful areas, acute urinary retention, urinary infection, wound infection, septicaemia, incontinence, vaginal and pelvic infections with depression and post-traumatic stress disorder as well as physiological concerns. If you have concerns about a child relating to this area, you should contact children’s social care team in the same way as other types of physical abuse.


    Fabricated illness

    This is also a type of physical abuse. This is where a child is presented with an illness that is fabricated by the adult carer. The carer may seek out unnecessary medical treatment or investigation. The signs may include a carer exaggerating a real illness or symptoms, complete fabrication of symptoms or inducing physical illness, e.g. through poisoning, starvation, inappropriate diet. This may also be presented through false allegations of abuse or encouraging the child to appear disabled or ill to obtain unnecessary treatment or specialist support.



    • All signs of marks/injuries to a child, when they come into skylarks or occur during time at the setting, will be recorded as soon as noticed by a staff member
    • The incident will be discussed with the parent at the earliest opportunity, where felt appropriate
    • Such discussions will be recorded and the parent will have access to such records
    • If there are queries regarding the injury, the local authority children’s social care team will be notified in line with procedures set out by the Local Safeguarding Children Board (LSCB).


    Sexual abuse

    Action needs be taken if the staff member has witnessed an occasion(s) where a child indicated sexual activity through words, play, drawing, had an excessive preoccupation with sexual matters or had an inappropriate knowledge of adult sexual behaviour or language. This may include acting out sexual activity on dolls/toys or in the role play area with their peers, drawing pictures that are inappropriate for a child, talking about sexual activities or using sexual language or words. The child may become worried when their clothes are removed, e.g. for nappy changes.


    The physical symptoms may include genital trauma, discharge and bruises between the legs or signs of a sexually transmitted disease (STD). Emotional symptoms could include a distinct change in a child’s behaviour. They may be withdrawn or overly extroverted and outgoing. They may withdraw away from a particular adult and become distressed if they reach out for them, but they may also be particularly clingy to a potential abuser so all symptoms and signs should be looked at together and assessed as a whole.


    If a child starts to talk openly to an adult about abuse they may be experiencing the procedure stated later in this document under ‘recording abuse suspicions’ will be followed.



    • The adult should reassure the child and listen without interrupting if the child wishes to talk
    • The observed instances will be detailed in a confidential report
    • The observed instances will be reported to the nursery manager or DSCO
    • The matter will be referred to the local authority children’s social care team.


    Emotional abuse

    Action should be taken if the staff member has reason to believe that there is a severe, adverse effect on the behaviour and emotional development of a child, caused by persistent or severe ill treatment or rejection.


    This may include extremes of discipline where a child is shouted at or put down on a consistent basis, lack of emotional attachment by a parent, or it may include parents or carers placing inappropriate age or developmental expectations upon them. Emotional abuse may also be imposed through the child witnessing domestic abuse and alcohol and drug misuse by adults caring for them.


    The child is likely to show extremes of emotion with this type of abuse. This may include shying away from an adult who is abusing them, becoming withdrawn, aggressive or clingy in order to receive their love and attention. This type of abuse is harder to identify as the child is not likely to show any physical signs.



    • The concern should be discussed with the *nursery manager/DSCO/*room supervisor/*registered person
    • The concern will be discussed with the parent
    • Such discussions will be recorded and the parent will have access to such records
    • An Assessment Framework form may need to be completed
    • If there are queries regarding the circumstances the matter will be referred to the local authority children’s social care team.




    Action should be taken if the staff member has reason to believe that there has been persistent or severe neglect of a child (for example, by exposure to any kind of danger, including cold, starvation or failure to seek medical treatment, when required, on behalf of the child), which results in serious impairment of the child’s health or development, including failure to thrive.


    Signs may include a child persistently arriving at skylarks unwashed or unkempt, wearing clothes that are too small (especially shoes that may restrict the child’s growth or hurt them), arriving at the setting in the same nappy they went home in or a child having an illness or identified special educational need or disability that is not being addressed by the parent. A child may also be persistently hungry if a parent is withholding food or not providing enough for a child’s needs.


    Neglect may also be shown through emotional signs, e.g. a child may not be receiving the attention they need at home and may crave love and support at skylarks. They may be clingy and emotional. In addition, neglect may occur through pregnancy as a result of maternal substance abuse.



    • The concern will be discussed with the parent
    • Such discussions will be recorded and the parent will have access to such records
    • An assessment form may need to be completed
    • If there are queries regarding the circumstances the local authority children’s social care team will be notified.


    Staffing and volunteering

    Our policy is to provide a secure and safe environment for all children. We only allow an adult who is employed by the skylarks to care for children and who has an enhanced clearance from the Disclosure and Barring Service (DBS) to be left alone with children. We do not allow volunteers to be alone with children or any other adult who may be present in the setting regardless of whether or not they have a DBS clearance.


    All staff will attend child protection training and receive initial basic child protection training during their induction period. This will include the procedures for spotting signs and behaviours of abuse and abusers/potential abusers, recording and reporting concerns and creating a safe and secure environment for the children in the nursery.  During induction staff will be given contact details for the LADO (local authority designated officer), the local authority children’s services team,  the Local Safeguarding Children Board (LSCB) and Ofsted to enable them to report any safeguarding concerns, independently, if they feel it necessary to do so.


    We have a named person within the skylarks who takes lead responsibility for safeguarding and co-ordinates child protection and welfare issues, known as the Designated Safeguarding Co-ordinator (DSCO). The settings DSCO liaises with the Local Safeguarding Children Board (LSCB) and the local authority children’s social care team, undertakes specific training, including a child protection training course, and receives regular updates to developments within this field.


    The Designated Safeguarding Co-ordinator (DSCO) at the setting is: Mrs Hutton.

    • We provide adequate and appropriate staffing resources to meet the needs of all children
    • Applicants for posts within the setting are clearly informed that the positions are exempt from the Rehabilitation of Offenders Act 1974. Candidates are informed of the need to carry out checks before posts can be confirmed. Where applications are rejected because of information that has been disclosed, applicants have the right to know and to challenge incorrect information
    • We give staff members, volunteers and students regular opportunities to declare changes that may affect their suitability to care for the children. This includes information about their health, medication or about changes in their home life such as whether anyone they live with in a household has committed an offence or been involved in an incident that means they are disqualified from working with children
    • This information is also stated within every member of staff’s contract
    • We request DBS checks on a regular basis/or we use the DBS update service to re-check staff’s criminal history and suitability to work with children
    • We abide by the requirements of the EYFS and any Ofsted guidance in respect to obtaining references and suitability checks for staff, students and volunteers, to ensure that all staff, students and volunteers working in the setting are suitable to do so
    • We ensure we receive at least two written references BEFORE a new member of staff commences employment with us
    • All students will have enhanced DBS checks conducted on them before their placement starts
    • Volunteers, including students, do not work unsupervised
    • We abide by the requirements of the Safeguarding Vulnerable Groups Act 2006 and the Childcare Act 2006 in respect of any person who is disqualified from providing childcare, is dismissed from our employment, or resigns in circumstances that would otherwise have led to dismissal for reasons of child protection concern
    • We have procedures for recording the details of visitors to the setting and take security steps to ensure that we have control over who comes into skylarks so that no unauthorised person has unsupervised access to the children
    • All visitors/contractors will be supervised whilst on the premises, especially when in the areas the children use
    • All staff have access to and comply with the whistleblowing policy which will enable them to share any concerns that may arise about their colleagues in an appropriate manner
    • All staff will receive regular supervision meetings where opportunities will be made available to discuss any issues relating to individual children, child protection training and any needs for further support
    • The deployment of staff within the setting allows for constant supervision and support. Where children need to spend time away from the rest of the group, the door will be left ajar or other safeguards will be put into action to ensure the safety of the child and the adult.


    Informing parents

    Parents are normally the first point of contact. If a suspicion of abuse is recorded, parents are informed at the same time as the report is made, except where the guidance of the LSCB/ local authority children’s social care team/police does not allow this. This will usually be the case where the parent or family member is the likely abuser or where a child may be endangered by this disclosure. In these cases the investigating officers will inform parents.



    All suspicions, enquiries and external investigations are kept confidential and shared only with those who need to know. Any information is shared in line with guidance from the LSCB.


    Support to families

    The setting takes every step in its power to build up trusting and supportive relations among families, staff, students and volunteers within the skylarks.


    The setting continues to welcome the child and the family whilst enquiries are being made in relation to abuse in the home situation. Parents and families will be treated with respect in a non-judgmental manner whilst any external investigations are carried out in the best interest of the child.


    Confidential records kept on a child are shared with the child’s parents or those who have parental responsibility for the child, only if appropriate in line with guidance of the LSCB with the proviso that the care and safety of the child is paramount. We will do all in our power to support and work with the child’s family.


    Employees, students or volunteers of skylarksor any other person living or working on the premises

    If an allegation is made against a member of staff, student or volunteer or any other person who lives or works on skylarks premises regardless of whether the allegation relates to the premises or elsewhere, we will follow the procedure below.


    The allegation should be reported to the senior manager on duty. If this person is the subject of the allegation then this should be reported to the *owner/*registered person/*DSCO/*deputy manager instead.


    The Local Authority Designated Officer (LADO), Ofsted and the LSCB will then be informed immediately in order for this to be investigated by the appropriate bodies promptly:

    • The LADO will be informed immediately for advice and guidance
    • A full investigation will be carried out by the appropriate professionals (LADO, Ofsted, LSCB) to determine how this will be handled
    • The nursery will follow all instructions from the LADO, Ofsted, LSCB and ask all staff members to do the same and co-operate where required
    • Support will be provided to all those involved in an allegation throughout the external investigation in line with LADO support and advice
    • Skylarks reserves the right to suspend any member of staff during an investigation
    • All enquiries/external investigations/interviews will be documented and kept in a locked file for access by the relevant authorities
    • Unfounded allegations will result in all rights being reinstated
    • Founded allegations will be passed on to the relevant organisations including the local authority children’s social care team and where an offence is believed to have been committed, the police, and will result in the termination of employment. Ofsted will be notified immediately of this decision. The nursery will also notify the Disclosure and Barring Service (DBS) to ensure their records are updated
    • All records will be kept until the person reaches normal retirement age or for 21 years and 3 months years if that is longer. This will ensure accurate information is available for references and future DBS checks and avoids any unnecessary reinvestigation
    • Skylarks retains the right to dismiss any member of staff in connection with founded allegations following an inquiry
    • Counselling will be available for any member of the setting who is affected by an allegation, their colleagues in skylarks and the parents.



    Extremism – the Prevent Duty

    Under the Counter-Terrorism and Security Act 2015 we have a duty to refer any concerns of extremism to the police (In Prevent priority areas the local authority will have a Prevent lead who can also provide support).


    Name: Stephen Allym  Tel:01253 407118

    Email: Stephen.allum@lancashire.pnn.police.uk



    Name:Sgt Nicola Bignell Tel:01995 607820

    Email: Nicola.bignell@lancashire.pnn.police.uk



    CRIMESTOPPERS: 0800 55511

    This may be a cause for concern relating to a change in behaviour of a child or family member, comments causing concern made to a member of the team (or other persons in the setting) or actions that lead staff to be worried about the safety of a child in their care.



    Skylarks is aware of the growth of internet use and the advantages this can bring. However it is also aware of the dangers and strives to support children, staff and families in using the internet safely.


    Within the setting we do this by:

    • Ensuring we have appropriate antivirus and anti-spyware software on all devices and updating them regularly
    • Using approved devices to record/photograph in the setting
    • Never emailing personal or financial information
    • Reporting emails with inappropriate content to the internet watch foundation (IWF iwf.org.uk/)
    • Ensuring content blockers and filters are on our computers, laptops and any mobile devices
    • Ensuring children are supervised using internet devices
    • Using tracking software to monitor suitability of internet usage (for older children)
    • Integrating e-safety into skylarks daily practice by discussing computer usage ‘rules’ deciding together what is safe and what is not safe to do online
    • Talking to children about ‘stranger danger’ and deciding who is a stranger and who is not, comparing people in real life situations to online ‘friends’
    • When using Skype and FaceTime (where applicable) discussing with the children what they would do if someone they did not know tried to contact them
    • We encourage staff and families to complete a free online e-safety briefing which can be found at http://moodle.ndna.org.uk/


    Our setting has a clear commitment to protecting children and promoting welfare. Should anyone believe that this policy is not being upheld, it is their duty to report the matter to the attention of the *manager/ deputy manager/*owner/DSCO/*registered person at the earliest opportunity.

    [1] Referred to in the EYFS as a lead practitioner


    At skylarks we recognise that we hold sensitive/confidential information about children and their families and the staff we employ. This information is used to meet children’s needs, for registers, invoices and emergency contacts. We store all records in a locked cabinet or on the office computer with files that are password protected in line with data protection principles.  Any information shared with the staff team is done on a ‘need to know’ basis and treated in confidence.


    Legal requirements

    • We follow the legal requirements set out in the Statutory Framework for the Early Years Foundation Stage (EYFS) March 2014 and accompanying regulations about the information we must hold about registered children and their families and the staff working at the skylarks.
    • We follow the requirements of the Data Protection Act (DPA) 1998 and the Freedom of Information Act 2000 with regard to the storage of data and access to it.



    It is our intention to respect the privacy of children and their families and we do so by:

    • Storing confidential records in a locked filing cabinet or on the office computer with files that are password protected
    • Ensuring staff, student and volunteer inductions include an awareness of the importance of confidentiality and that information about the child and family is not shared outside of the setting other than with relevant professionals who need to know that information. It is not shared with friends and family, discussions on the bus or at the local bar. If staffbreach any confidentiality provisions, this may result in disciplinary action and, in serious cases, dismissal. Students on placement in the setting are advised of our confidentiality policy and required to respect it
    • Ensuring that all staff, volunteers and students are aware that this information is confidential and only for use within the setting and to support the child’s best interests with parental permission
    • Ensuring that parents have access to files and records of their own children but not to those of any other child, other than where relevant professionals such as the police or local authority children’s social care team decide this is not in the child’s best interest
    • Ensuring all staff are aware that this information is confidential and only for use within the setting. If any of this information is requested for whatever reason, the parent’s permission will always be sought other than in the circumstances above
    • Ensuring staff do not discuss personal information given by parents with other members of staff, except where it affects planning for the child’s needs
    • Ensuring staff, students and volunteers are aware of and follow our social networking policy in relation to confidentiality
    • Ensuring issues concerning the employment of staff remain confidential to the people directly involved with making personnel decisions
    • Ensuring any concerns/evidence relating to a child’s personal safety are kept in a secure, confidential file and are shared with as few people as possible on a ‘need-to-know’ basis. If, however, a child is considered at risk, our safeguarding/child protection policy will override confidentiality.


    All the undertakings above are subject to the paramount commitment of skylarks, which is to the safety and well-being of the child.


    Staff and volunteer information


    • All information and records relating to staff will be kept confidentially in a locked cabinet
    • Individual staff may request to see their own personal file at any time


    Please see our cover for Data with Ico displayed on staff notice board


    Why not include the location of your data protection certificate and link this policy to your access and storage of information policy?

    Inclusion and Equality

    Statement of intent

    At skylarks we take great care to treat each individual as a person in their own right, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within our setting.

    A commitment to implementing our inclusion and equality policy will form part of each employee’s job description. Should anyone believe that this policy is not being upheld, it is their duty to report the matter to the attention of the [Equality named coordinator] at the earliest opportunity. Appropriate steps will then be taken to investigate the matter and if such concerns are well-founded, disciplinary action will be invoked under the settings disciplinary policy.

    The legal framework for this policy is based on:

    • Special Education Needs and Disabilities Code of Practice 2015
    • Equality Act 2010
    • Children Act 2004
    • Care Standards Act 2002
    • Childcare Act 2006
    • Special Educational Needs and Disability Act 2001
    • Children and Families Act 2014.

    The setting and staff are committed to:

    • Recruiting, selecting, training and promoting individuals on the basis of occupational skills requirements. In this respect, the setting will ensure that no job applicant or employee will receive less favourable treatment because of age, sex, gender reassignment, disability, marriage or civil partnership, race, religion or belief, sexual orientation, pregnancy or maternity/paternity which cannot be justified as being necessary for the safe and effective performance of their work or training
    • Providing a childcare place, wherever possible, for children who may have learning difficulties and/or disabilities or are deemed disadvantaged according to their individual circumstances, and the settings ability to provide the necessary standard of care
    • Making reasonable adjustments for children with special educational needs and disabilities
    • Striving to promote equal access to services and projects by taking practical steps (wherever possible and reasonable), such as ensuring access to people with additional needs and by producing materials in relevant languages and media for all children and their families
    • Providing a secure environment in which all our children can flourish and all contributions are valued
    • Including and valuing the contribution of all families to our understanding of equality, inclusion and diversity
    • Providing positive non-stereotypical information
    • Continually improving our knowledge and understanding of issues of equality, inclusion and diversity
    • Regularly reviewing, monitoring and evaluating the effectiveness of inclusive practices to ensure they promote and value diversity and difference and that the policy is effective and practices are non-discriminatory
    • Making inclusion a thread, which runs through the entirety of the setting, for example, by encouraging positive role models through the use of toys, imaginary play and activities, promoting non-stereotypical images and language and challenging all discriminatory behaviour (see dealing with discriminatory behaviour policy).


    Admissions/service provision

    The setting is accessible to all children and families in the local community and further afield through a comprehensive and inclusive admissions policy.

    The setting will strive to ensure that all services and projects are accessible and relevant to all groups and individuals in the community within targeted age groups.


    Recruitment, promotion and other selection exercises such as redundancy selection will be conducted on the basis of merit, against objective criteria that avoid discrimination. Shortlisting should be done by more than one person if possible.

    All members of the selection group will be committed to the inclusive practice set out in this policy and will have received appropriate training in this regard.

    Application forms will be sent out along with a copy of the equal opportunities monitoring form. Application forms will not include questions that potentially discriminate on the grounds specified in the statement of intent.

    Vacancies should generally be advertised to a diverse section of the labour market. Advertisements should avoid stereotyping or using wording that may discourage particular groups from applying.

    At interview, no questions will be posed which potentially discriminate on the grounds specified in the statement of intent. All candidates will be asked the same questions and members of the selection group will not introduce nor use any personal knowledge of candidates acquired outside the selection process. Candidates will be given the opportunity to receive feedback on the reasons why they were not successful.

    Although you should no longer ask any health related questions prior to offering someone work in accordance with the Equality Act 2010, the national College for Teaching and Leadership provides further guidance specific to working with children:

    Providers have a responsibility to ensure that practitioners have the health and physical capacity to teach and will not put children and young people at risk of harm. The activities that a practitioner must be able to perform are set out in the Education (Health Standards England) Regulations 2003. Providers are responsible for ensuring that only practitioners who have the capacity to teach remain on the staff team.

     People with disabilities or chronic illnesses may have the capacity to teach, just as those without disabilities or medical conditions may be unsuitable to teach. Further information on training to teach with a disability is available from the DfE website.

     Successful applicants offered a position may be asked to complete a fitness questionnaire prior to commencing the programme.  Providers should not ask all-encompassing health questions but should ensure that they only ask targeted and relevant health-related questions, which are necessary to ensure that a person is able to teach.



    It is the policy of Skylarks not to discriminate in the treatment of individuals. All staff are expected to co-operate with the implementation, monitoring and improvement of this and other policies. All staff are expected to challenge language, actions, behaviours and attitudes which are oppressive or discriminatory on the grounds specified in this policy and recognise and celebrate other cultures and traditions. All staff are expected to participate in equality and inclusion training.


    Staff will follow the ‘Dealing with Discriminatory Behaviour’ policy where applicable to report any discriminatory behaviours observed.


    Behaviour management

    At Skylarks we believes that children flourish best when they know how they are expected to behave. Children gain respect through interaction with caring adults who show them respect and value their individual personalities. Positive, caring and polite behaviour will be encouraged and praised at all times in an environment where children learn to respect themselves, other people and their surroundings.

    Children need to have set boundaries of behaviour for their own safety and the safety of their peers. Within the setting we aim to set these boundaries in a way which helps the child to develop a sense of the significance of their own behaviour, both on their own environment and those around them. Restrictions on the child’s natural desire to explore and develop their own ideas and concepts are kept to a minimum.

    We aim to:

    • Recognise the individuality of all our children
    • Encourage self-discipline, consideration for each other, our surroundings and property
    • Encourage children to participate in a wide range of group activities to enable them to develop their social skills
    • Work in partnership with parents by communicating openly
    • Praise children and acknowledge their positive actions and attitudes, therefore ensuring that children see that we value and respect them
    • Encourage all staff working with children to accept their responsibility for implementing the goals in this policy
    • Promote non-violence and encourage children to deal with conflict peacefully
    • Provide a key person system enabling staff to build a strong and positive relationship with children and their families
    • Have a named person who has overall responsibility for issues concerning behaviour.

    The named person   along with each room leader will keep up-to-date with legislation and research and support changes to policies and procedures in Skylarks; access relevant sources of expertise where required and act as a central information source for all involved; attend regular external training events, and ensure all staff attend relevant in-house or external training for behaviour management.

    We recognise that codes for interacting with other people vary between cultures and staff are required to be aware of this and respect those used by members of the setting.

    Skylarks  rules are concerned with safety and care and respect for each other. Children who behave inappropriately by physically abusing another child or adult e.g. biting, or through verbal bullying, will be required to talk through these actions and apologise where appropriate. The child who has been upset will be comforted and the adult will confirm that the other child’s behaviour is not acceptable. It is important to acknowledge when a child is feeling angry or upset and that it is the behaviour we are rejecting, not the child.


    When children behave in unacceptable ways:

    • Physical punishment such as smacking or shaking will be neither used nor threatened, however it may be necessary to use restraining action in an emergency to prevent personal injury
    • Children will not be singled out or humiliated in any Staff within skylarks will redirect the children towards alternative activities. Discussions with children will take place respecting their level of understanding and maturity
    • Staff will not raise their voices in a threatening way
    • In any case of misbehaviour, it will always be made clear to the child or children in question, that it is the behaviour and not the child that is unwelcome
    • How a particular type of behaviour is handled will depend on the child’s age, level of development and the circumstances surrounding the behaviour. It may involve the child being asked to talk and think about what he or she has done.  It may also include the child apologising for their actions.
    • Parents will be informed if their child is unkind to others or if their child has been upset. In all cases inappropriate behaviour will be dealt with in skylarks at the time. Parents may be asked to meet with staff to discuss their child’s behaviour, so that if there are any difficulties we can work together to ensure consistency between their home and the setting. In some cases we may request additional advice and support from other professionals, such as an educational psychologist or child guidance counsellors
    • Children need to develop non-aggressive strategies to enable them to stand up for themselves so that adults and children listen to them. They need to be given opportunities to release their feelings more creatively
    • Confidential records will be kept on any negative behaviour that has taken place. Parents will be informed and asked to read and sign any entries concerning their child
    • If a child requires help to develop positive behaviour, every effort will be made to provide for their needs
    • Through partnership with parents and formal observations, staff will make every effort to identify any behavioural concerns and the causes of that behaviour. From these observations and discussions an individual behaviour modification plan will be implemented
    • Children will be distracted from the negative situation and supported in a different activity or environment, if necessary for their own well-being and that of others in the group.



    Children need their own time and space. It is not always appropriate to expect a child to share  and it is important to acknowledge children’s feelings and to help them understand how others might be feeling.


    Children must be encouraged to recognise that bullying, fighting, hurting and discriminatory comments are not acceptable behaviour.  We want children to recognise that certain actions are right and that others are wrong.


    Bullying takes many forms. It can be physical, verbal or emotional, but it is always a repeated behaviour that makes other people feel uncomfortable or threatened.


    Any form of bullying is unacceptable and will be dealt with immediately. At skylarks, staff follow the procedure below to enable them to deal with challenging behaviour:

    • Staff are encouraged to ensure that all children feel safe, happy and secure
    • Staff are encouraged to recognise that active physical aggression in the early years is part of the child’s development and that it should be channelled in a positive way
    • Children need to be helped to understand that using aggression to get things is inappropriate  and they will be encouraged to resolve problems in other ways
    • Our staff are encouraged to adopt a policy of intervention when they think a child is being bullied, however mild or “harmless” it may seem
    • Staff are ready to initiate games and activities with children, when they feel play has become aggressive, both indoors or out
    • Any instance of bullying will be discussed fully with the parents of all involved, to look for a consistent resolution to the behaviour
    • If any parent has a concern about their child, a member of staff will be available to discuss those concerns. It is only through co-operation that we can ensure our children feel confident and secure in their environment, both at home and in skylarks.
    • All concerns will be treated in the strictest confidence.

    By positively promoting good behaviour, valuing co-operation and a caring attitude we hope to ensure that children will develop as responsible members of society.